Rasekele Themoso Olby
LAW and Information Technology Graduate
3 Mankopane Street, 0008, Atteridgeville, ZA.About
Highly organized and dedicated professional with a proven ability to deliver error-free results, manage complex situations, and provide exceptional customer service. Leveraging a background in law and IT, I excel at data management, process adherence, and problem-solving, consistently contributing to operational efficiency and positive stakeholder engagement. Eager to apply strong analytical and communication skills to a dynamic role that values precision and impactful contributions.
Work
Pretoria, Gauteng, South Africa
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Summary
Managed comprehensive customer service operations, including card issuance and query resolution, ensuring strict adherence to Standard Operating Procedures (SOPs) for optimal efficiency and client satisfaction.
Highlights
Issued and activated customer cards on the front-end system, ensuring 100% compliance with SOPs and maintaining high data accuracy for over 50 daily transactions.
Recorded and tracked card issuance to beneficiaries and transfers to other centers, improving reconciliation processes and reducing discrepancies.
Resolved diverse customer inquiries related to lost cards, PIN resets, and damaged cards, enhancing service delivery and maintaining a positive customer experience.
Pretoria, Gauteng, South Africa
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Summary
Supported community outreach and service delivery initiatives through data collection, administrative assistance, and direct public support, ensuring efficient program execution.
Highlights
Conducted comprehensive household profiling and data capture, collecting critical demographic and needs-based information to inform community outreach strategies.
Facilitated service delivery activities, including hotspot interventions and public campaigns, significantly increasing community engagement and program reach.
Provided crucial administration support and managed minor finance-process duties, ensuring smooth operational flow for various community development projects.
Coordinated and executed food distribution efforts, ensuring timely and organized aid delivery to vulnerable populations.
Pretoria, Gauteng, South Africa
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Summary
Managed inventory control processes, including physical counts and record maintenance, to ensure accuracy and minimize discrepancies within the distribution center.
Highlights
Identified and reported discrepancies between physical counts and computer records, contributing to improved inventory accuracy and loss prevention.
Maintained and updated comprehensive inventory records, ensuring precise tracking of materials, equipment, and merchandise for efficient stock management.
Performed accurate physical counts of all incoming and outgoing stock, supporting streamlined warehouse operations and supply chain integrity.
Languages
English
Fluent
Sepedi
Native
Isizulu
Conversational
Xitsonga
Conversational
Tshivenda
Conversational
Skills
Customer Service & Support
Customer Service, Query Resolution, Client Relations, Service Delivery.
Data Management & Administration
Data Capture, Record Keeping, Database Management, Administrative Support, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook.
Operations & Logistics
Inventory Management, Process Adherence, Supply Chain Support, Financial Processes, Operational Efficiency.
Communication & Collaboration
Written Communication, Verbal Communication, Interpersonal Communication, Teamwork, Negotiation, Community Outreach.
Problem Solving & Analysis
Critical Thinking, Problem Solving, Decision Making, Strategic Thinking, Solutions Development.
Organizational & Planning
Planning, Execution, Time Management, Organization, Process Improvement, Independent Work.
Compliance & Accuracy
Quality Assurance, Attention to Detail, Error Prevention.
References
Daniel Mareme - Postbank regional manager
082 264 4994 - daniel.mareme@postbank.co.za
Maria Morulane - Social Development Service delivery Brigades-Supervisor
078 711 4651
Levy Molefe - Shoprite Distribution Centre - Inventory supervisor
076 259 5196